Can I change elements of a Standard Design?
Yes, within reason - all of our Standard Designs have been created for people that want good looking stationery but without the added cost of a bespoke design. However, we allow you to make text changes, colour changes and other small amendments such as a larger or smaller font sizes. We can also add your existing logo to a standard design, but it must be either an Illustrator EPS or hi-res TIFF/JPG (300dpi).

What do you mean by the term "bespoke design"?
When we refer to a "bespoke design", we simply mean any design that is created specifically for you, rather than one of our Standard Designs. Once we have received your design brief, we will advise you how long a proof will take to produce.

Can I supply you my own logo?
Yes, we can accept your own logo to put on one of our Standard Designs or incorporate it into a bespoke design. It should be either an Illustrator EPS or hi-res TIFF/JPG (300dpi). You can send it to us via email, or if the file size is too big, send it on CD/DVD to our postal address on the Contact Us page.

How long does it take for me to receive a proof?
For Standard Designs we try to email you a proof within a few hours, however sometimes this varies due to our work load. For bespoke designs it will depend on the complexity of your job requirements, but we always keep clients updated on progress throughout the design & print process.

How many proofs am I allowed if I purchase a "Standard Design"?
After receiving your order, we will create a proof of your stationery and send it to you by email. We allow clients to make one set of changes which are included in the price. We will then send another proof for your final approval. Should you require more changes, each subsequent proof will be charged at £5.00 per proof.

How many proofs am I allowed if I purchase a bespoke design?
With bespoke designs we allow clients three rounds of proofs included in the original quote. This means you can make up to three sets of changes after the original proof has been sent to you. Should you require more changes after this, each subsequent proof will be charged at £5.00 per proof.

Will the colour of my printed stationery look exactly as it looks on my computer screen?
We make every effort to print your stationery as you see it on screen, however due to differences in monitor calibration there is no way we can guarantee your job will look exactly as it does on your computer screen. Both the graphic examples on our site and PDF proofs we send to you are for a visual representation only, so please allow for slight differences in colour.

Do you print Pantone (Spot) Colours or only CMYK?
We can print any specific Pantone colours that your job requires, however this is more expensive than CMYK printing, so please contact us for a quote.

How long will my printing take to be delivered?
Please allow 2 working weeks from when you sign-off a design proof - more often than not it is much quicker than this as we always aim to get printing to clients as soon as possible!

I have had my printing delivered but there is a spelling mistake or grammatical error, whose responsibility is this?
We require that any design is signed-off by the client prior to the job going to print. We cannot be held responsible for errors once you have given us the greenlight to print your job, so it is especially important to check proofs very carefully for mistakes.

Do I have to pay for my design and print upfront?
For standard designs, you will need to send payment for your job before we produce a proof of your chosen stationery - details of all payment options are on the "Order Stationery" page. For bespoke designs we require that new clients pay 50% of the total job cost (for both design & print) before we start work. We will always confirm the total cost of the job with you prior to any work being started. We can accept payment by Paypal, Credit Card or Cheque.

I can only find a "P.O. Box" address for designalldone - do you have a business address?
Like a lot of small businesses, designalldone is currently based from home. This allows us to keep our overheads low and pass the savings on to clients. However, we are more than happy for clients to visit by appointment or alternatively we can visit your premises should you want to discuss your requirements in person. All correspondence should be sent to our P.O. Box address on the Contact Us page.

Is designalldone a registered company?
Yes, designalldone is a registered Limited Liability Partnership (LLP) in England and Wales. Partnership Number OC317977.

How can I contact designalldone?
Please see the Contact Us page for all of our contact details. If you have any questions not answered here, please feel free to call or email.

Are you anything to do with "designalldone.co.uk"?
Yes, designalldone.co.uk is our sister company that specialises in member generated stock-photography, illustrations and logos. It is currently still being implemented, however members can already register a free account and submit images to our royalty-free collection. Please see www.designalldone.co.uk for more information.

Amendments: Changes made by the client or designer to a piece of Artwork, prior to it being approved (and then sent to Print).

Artwork: All design work including type, photos and illustrations, intended for printing.

Bleed or Bleed Edge: Printing that extends to the very edge of the page. Artwork is created with a "Bleed Edge" so that once the paper is cut to size, the ink goes to the very edge of the sheet.

Blow-Up: To "Blow-Up" an image, means to enlarge it, usually by a percentage.

CMYK: Abbreviation for cyan, magenta, yellow and key (black), the four process colours used on a printing press.

Collate: To organize printed pages into the correct order.

Crop Marks: Lines added to the outside edge of a design (using software) to show where the paper needs to be cut and to also help with registering each colour of a print job.

Desktop Publishing: Also known as "DTP". A technique of using a personal computer to design images and pages, and assemble type and graphics.

Dots-per-inch: Also known as "DPI". A measure of resolution for devices such as scanners, monitors and laser printers. In particular refers to the number of individual dots produced within one square inch (2.54 cm) of space.

Double-Sided: To print a job on both sides of a piece of paper.

EPS: Encapsulated PostScript, is a self-contained graphics file format.

File Format: A type of format for encoding the information in a data file. Some common image file formats include TIFF, JPG, and EPS.

Font: Also referred to as Typeface. In typography, a typeface is a coordinated set of glyphs designed with stylistic unity. A typeface usually comprises an alphabet of letters, numerals, and punctuation marks.

Four-color Process Printing: Technique of printing that uses black, magenta, cyan and yellow ink to simulate full-color images. Also called color process printing, full color printing and process printing.

Imposition: Layout of pages (using software) so that they print in the correct sequence when printed, cut and bound. Also known as "Imposing" a job.

JPEG: A commonly used standard method of compression for photographic images.

Landscape: Orientation of paper in which width is greater than height. (Opposite of Portrait.)

Letter Paper: In North America, 8 1/2' x 11' sheets. In Europe, A4 sheets.

Logo (Logotype): A company, partnership or corporate creation (design) that denotes a unique entity.

Media: Refers to both the type of device artwork may be saved on (e.g. CD/DVD/Zip Disk) or the paper/substrate used to print a job.

Offset Printing: Printing technique that transfers ink from a plate to a blanket to paper instead of directly from plate to paper.

Pantone: Pantone Inc. is a corporation headquartered in New Jersey, USA, most well-known for its Pantone Color Matching Systems used in a variety of industries, primarily printing.

PDF: Portable Document Format. Open file format created by Adobe Systems in 1993. Used for encapsulating a complete document that includes the text, fonts, images, and 2D vector graphics that compose the document. Used in the graphics industry as an extremely convenient way of proofing a job prior to printing.

Pixel: Short for picture element, a dot made by a computer, scanner or other digital device.

Pixels-per-inch: Also know as "PPI". A measurement of the resolution of a computer display, related to the size of the display in inches and the total number of pixels in the horizontal and vertical directions. PPI may also be used to describe the resolution of an image scanner or digital camera.

PMS: Pantone Matching System. Pantone colors are described by their allocated number (eg 'Pantone 130' or sometimes referred to as 'PMS 130'). PMS colors are almost always used in branding to ensure colour uniformity across all printed documents.

Portrait: Orientation of paper in which height is greater than the width. (Opposite of Landscape).

Process Colour (Inks): The colours used for four-colour process printing: yellow, magenta, cyan and black.

Proof: Given to a customer to show how a printing job will appear when finished. A way of checking the design before the job is sent to print.

Register: To place printing properly with regard to the edges of paper and other printing on the same sheet. Such printing is said to be "in register".

Resolution: Sharpness of an image on film, paper, computer screen, disc, tape or other medium. High-Resolution or Hi-Res is generally known to be 300dpi.

RGB: Abbreviation for red, green and blue, the three primary colours shown by a computer monitor.

Sans-Serif Font: In typography, a sans-serif or sans serif typeface is one that does not have the small features called "serifs" at the end of strokes. The term comes from the French word sans, meaning "without".

Serif Font: In typography, serifs are non-structural details on the ends of some of the strokes that make up letters and symbols. A font that has serifs is called a serif font (or seriffed font).

Separations: In four-colour process or spot colour printing, to separate the colours so that they can be printed one colour at a time.

Single-Sided: To print a job on only one side of a piece of paper.

Spot Color: Any single colour ink, usually from the Pantone Colour System.

TIFF: Tagged Image File Format (abbreviated TIFF) is a file format for mainly storing images, including photographs and line art.

Up: Term to indicate multiple copies of one image printed in one impression on a single sheet. "Two up" or "three up" means printing the identical piece twice or three times on each sheet.